Frequently asked questions

Some relocations are simple but most are not. Every country and airline has its own rules, requirements and paperwork, and they change constantly. Veterinarians keep pets healthy, but few stay current with travel regulations. Mistakes can force a pet into quarantine or even cause them to be shipped back, knowing these requirements is exactly what we specialize in.

Travel timing depends on your pet’s health, the destination country’s requirements and the airline’s requirements. Preparation can take as little as a week or as long as several months, the sooner we talk, the more options you have.

In-cabin: pets under ~10kg in a travel case under the seat (not on all airlines, booked with the airline). Excess baggage: an airline-compliant crate in the rear hold, handled by baggage handlers. Manifest cargo: an airline-compliant crate in the front hold, handled only by staff trained in transporting live animals.

No. The hold is actually one of the safest places for your pet: it is pressurized, climate-controlled and has ambient light, and conditions are monitored by the pilot throughout the flight.

Pets are sensitive to our feelings; if we’re anxious, they tend to be too. The cabin is noisy, cramped and busy with very little space. Traveling in their own size-appropriate crate in the hold is usually a calmer, less stressful experience.

There’s no one-size-fits-all rate. Cost depends on the type of travel, size of pet, destination requirements, crate and accessories, travel documents, freight charges, import/export requirements and any land transport. We provide an accurate estimate once we know more about your needs.

Definitely not, tranquilizers can adversely affect pets in the air. There are many homeopathic or all-natural calming options that can be given in the days or weeks before travel. Talk to us about safe alternatives.